FAQs

You can download the Trifecta Pilates App from the Apple App Store or Google Play Store — just search for Trifecta Pilates. You can also use these direct links:

• iOS App
• Android App

 After downloading the App, log in using the same email address and password you used when signing up. 

The App works on iOS and Android devices, as well as on most tablets. 

You can also log in through the Web App on your computer for full access.

Updates are released through the App Store and Google Play. Make sure automatic updates are enabled on your device, or check your store for the latest version of the Trifecta Pilates App.

You can also check for updates at the bottom of your Profile inside the App.

Open the App and enter the email and password you used when signing up. If you created your account on the Web App, use the same login details in the mobile App.

Is there web access?

Yes. In addition to the iOS and Android Apps, you can log in on your computer through the Web App.

On the login screen, tap Reset Password and follow the steps to reset. You’ll get an email with instructions. (If you don’t see it, check your spam or promotions folder.)

First, double-check that you’re using the same email you signed up with. If you have more than one email address, it’s worth trying those too. If you’re still not able to find your account, send us a note at [email protected]. Please include your full name and the email you think you used to sign up, and we’ll look into your account.

Log into the Web App, go to your Profile in the top right corner. 

Click on Edit Profile. Then update your email. 

How you update your billing information depends on where you started your subscription.

Follow the steps below based on whether you joined through the Web App, PayPal, Apple App Store, or Google Play.

If you subscribed through:

• Web App, log into the Web App, go to your Profile in the top right corner. Scroll down your Your Plan, and update your payment information there.
• PayPal, all subscription changes (payment method, cancel, etc.) need to be made directly in PayPal. Please reach out to [email protected] with any questions. 
• Apple App Store or Google Play, you’ll need to update your payment details directly in your device’s subscription settings.

You can see your billing history in the same place where you set up your subscription:

• Web App: Go to your Profile in the top right corner of the Web App.
• App Store / Google Play: Check your purchase history in your device’s account settings.
• PayPal: Log into your PayPal account to view your subscription details and payment history.

How you manage your subscription depends on how you enrolled.

Web App: Log into the Web App and go to your Profile to switch plans. Please note: the switch is immediate, so it’s best to do this at the end of your current billing cycle.

PayPal: You’ll need to stop your subscription in PayPal and then re-enroll with your new plan. If you’d like help, reach out to us at [email protected].

App Store / Google Play: Manage your plan directly in your device’s subscription settings.

You can cancel anytime, and where you cancel your subscription is dependent on how you signed up:

• Web App: log in, go to Profile, and cancel from there.
• PayPal: You’ll need to cancel your subscription in PayPal. 
• App Store or Google Play: go to your device’s subscription settings. 

You’ll keep access until the end of your current billing period. After that, your account won’t renew and you won’t be charged again.

As outlined in our policy, we don’t offer refunds. But you’ll always have access through the end of your current billing cycle after cancellation. 

Simply log back into your account and choose a subscription plan. Your profile and favorites will still be there waiting for you.

Go to the Web App and create an account, choose your plan, and enter your payment details. Once complete, you’ll have full access to classes, programs, and live sessions.

No matter which plan you choose, you’ll receive full access to:

• All on-demand classes and programs
• Live classes and replays
• Filters, favorites, and playlists to organize your workouts

Access across all supported devices (iOS, Android, and Web)

First, check your internet connection — a strong WiFi signal works best. If the issue continues:

• Close and reopen the App.
• Try another class to see if the issue is specific to one video.
• If you’re on the Web App, refresh the page or try a different browser.

• Make sure your device volume is turned up and not muted.
• Check that your headphones or speakers are connected properly.
• Try closing and reopening the class.
• If the issue continues, restart your device.

• Make sure you’re running the latest version of the App (check in your App Store/Google Play or under Profile in the App).
• Restart the App or your device.
• If the problem persists, uninstall and reinstall the App.
  

• Check your spam or promotions folder.
• Add [email protected] to your safe senders list.
• If you still don’t receive emails, contact [email protected] to let us know.